#1 fulfillment partner for your rental business.
virtualfab offers fabless operations to scale hardware enabled business models. While other 3PLs just provide SKU-based pick & send fulfillment, we also provide assembly and maintenance services.
Fulfillment center based service
Our expert fulfillment team meticulously handles every asset, ensuring top-quality assembly, maintenance, and testing. With precision and care, they keep your equipment rental-ready, maximizing reliability and performance.
On-site service all across Germany
Our mobile service teams ensure that your equipment stays in top condition, no matter where it’s deployed, minimizing downtime and maximizing efficiency.
Typical use cases that we serve for our customers: autonomous robots, video surveillance stations, construction equipment or medical devices that shall be rented out.
Seamless rental operations with virtualfab
Assembly & configuration
If required, each product that you intend to rent out to your customer can be configured according to your order.
This may include:
- Software configuration
- Predefined product setup
- Charging batteries
- Attaching individual instructions
- Bundling of product sets
Shipping & return
Professionally handling your rental products throughout the entire lifecycle:
- use your preferred logistics partner and your custom shipping rates
- handle small to XXL products
- create legally binding documentation of product condition, both outgoing and incoming
Maintenance & cleaning
Your product has been used by the last customer, now it is about time to get it back in perfect shape:
- cleaning and refurbishing
- changing broken parts
- resetting to factory defaults
- recharging or refueling
Documentation & testing
Give your customer the experience they deserve: each device can be tested according to your checklists. This could even include advanced tasks like DGUV V3 tests.
In case of a dispute with your customer, we give you confidence:
- photo or video documentation of your product
- reading of software logs or usage counters
- advanced asset history to keep track of your product’s condition
How it works
Introduction call
Show us the product you want to rent out. Get to know your account manager.
Sampling
Send samples of your product to our fulfillment center. We will create the documentation of tasks to be performed to ensure proper handling & maintenance. Your account manager will guide you through this free of charge process. The result is a binding price list for all services you intend to outsource to us.
Provisioning
You deliver all devices that shall be handled by virtualfab to our fulfillment center. They will be tagged with individual serial numbers and stored for first outgoing rental.
Integration
virtualfab provides a well documented API that can be easily integrated to your IT-system. We also integrate with various rental software providers.
Rental operations
Your rental business is operational: you take care of your customers, we manage operations. At the end of the month, you receive an invoice stating all operations according to your price list.
virtualfab integrates perfectly to your processes and workflows while providing in depth documentation and full transparency of every service step executed. You can keep track of your device’s condition before and after rental to gain legal certainty in case of customer dispute. The technical expertise of our service team allows execution of configuration and maintenance tasks. So your device is always in optimal shape and your customers get a perfect rental experience.
The smooth and rapid return to service of your equipment is essential for the success of a rental-based business model. With virtualfab, you have an all-inclusive service partner that grows with your business at attractive conditions and is fully digitalized. Our service team will support you right from the start: Definition of service orders, price optimization, ramp-up. We are ready to support you and your business model.
Our fulfillment performance in 2024
Incoming returns processed
Outgoing shipments processed
What our customers say
Highly specialized supply partners and direct access to all assemblies in our own
virtualfab – there‘s no easier way to outsource your manufacturing today.
When working with virtualfab, I particularly liked the smooth service. They offer direct access to all components of the product, so that adjustments can be
communicated quickly. From the idea phase to implementation, everything is centrally organized.
I can easily scale my capacities to meet my customer’s demand by attaching a virtualfab to my in-house facilities.
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Frequently asked questions – FAQs
We founded the company in order to provide manufacturing, assembly and maintenance services to business customers in a modern, digitized manner. We combine more than 20 years of experience in industrial engineering, device assembly services and engineering with state-of-the-art coding skills. Furthermore, we believe that fabless business models of our clients are the got to strategy to take in order to build and grow future-proof hardware enabled business models. So what we do is quite simple: we execute assembly and maintenance tasks on physical products and therefore operate fulfillment centers. We provide API-based control to our work, which makes the integration of operations to our clients processes and workflows flawless.
When renting out a product to your customer, several tasks might be necessary to perform: such as configuration and packaging before shipment, creating a photo-documentation of the goods shipped. As you are outsourcing those steps to virtualfab, the tasks need to be specified before execution.
Most customers provide an instruction or service manual in order to specify how operations should be done. However, in order to facilitate the creation of such a manual, virtualfab provides an app which makes creation of an instruction a breeze. Using our app, you can create multiple steps, add pictures of the before/after, specify the tools to use and get feedback from the service technician.